Fido

Re: Re: Breach of agreement for A/C 50137****

Hello,

I refer to the phone plan sold to me by one of your agent /staff (Mr Solomon) on Jan 24, 2024. Interaction # 121******** and recorded conversation is here reference.

My wife and I rejoined fido on Jan 27 having ported out of Telus. The deal was for 2 lines 403xxxxx228 and 587xxxxx69. Breakdown for each line is $44/line with 10+20GB plus -$5 (for auto-pay, which has been set up) and another -$5 for 24 months. 2 months into the deal, the data agreed on is yet to reflect in my app.

I have since corresponded with your staffs-Solomon, Ryan, Dan, and as of today, Loren all through Jan, Feb and Mar, most recently today. All of the former 3 staffs acknowledged the deal and sent tickets for FIDO to rectify this except for Loren who claims that the deal was invalid. (See correspondence below). Technically we have paid for the phone plans (Jan/March) even though you Fido has failed to keep the side of your bargain.

I want to understand this, Is Loren saying that FIDO deliberately made an invalid offer to me to entice us out of Telus? If yes, that, in all honesty and decency, is fraudulent and despicable to say the least. I am still racking my brain to understand this unprofessional behaviour. What this means is that FIDO entices people from other Telco, and as soon as they port, FIDO invents stories not to honour its side of the deal.

I will rather port our numbers out from Fido than patronize and promote insincerity and dubiousness. This is really a shame! If your staff/agent made the mistake, why dont you hold them accountable? Why make a well-meaning client bear the error?

So, because you failed your side of the deal, I want a refund of the monies paid to FIDO as of today for billing a service that was not fully honoured and delivered. Nothing else will suffice.

Either a full refund or FIDO respects what was agreed. The conversation was recorded and can be referenced.

Thanks,

Aloysius Mel Iguegbe

I ran into the following problem with fido. If Fido is reading these comments, here is my mobile account 50103****.

On Boxing Day, hearing from everyone I know that this is the day of the year when you can get good discounts and offers from expensive Canadian mobile operators, I decided to get a good mobile plan. Registered with fido in Champlain at the mall in Moncton. The agent said the plan was $29 a month, I agreed. The employee gave me to sign only the last pages as if it were a contract, I did not see or read the contract until she connected me to the operator.

Then I saw a contract on which the price was not 29, but 39, the discount was supposed to be 5 dollars for connecting automatic payment for two years and another 5 dollars for 10 months. There was a mistake in my last name. The agent refused to print out the contract with the correct last name. I am already silent that I waited an hour to talk to the agent, the agent was annoyed, in principle, you can understand when there are long queues, everyone wants something, they are in a hurry and everything is done as quickly as possible.

The question is not about the agent, but about fido fraud. Actually, when I connected my credit card for automatic withdrawal, the discount that was supposed to be valid for 10 months was withdrawn, but it was withdrawn in three days. A clear violation of the terms of the contract by the mobile operator himself. Despite the fact that no one told me that there are any conditions, I expect to pay $29 per month.

Violation of the contract by fido was the reason for switching to another operator. However, after my switch via email, I received a letter stating that I have to pay Fido more than $100, including $60 for the agent who connected Fido to me. I was not informed about this at all when connected. Although in the application itself on the phone, the amount I owe them for three days of use is $70.08.

I can't check what's included here because the account has been canceled.

When I tried to explain this to the fido agent through their chat on the website and when I asked to adjust the amount that I have to pay for 3 days of use, I did not receive any adequate answer, I ask about one thing, and the agent paraphrases and answers about another.

Still haven't received an answer. I consider such activity as deception, fraud, use of holidays to attract customers to supposedly favorable terms, which are then not fulfilled and the customer is charged an unreasonable and unspecified amount. Fido takes advantage of the situation by forcing customers to allegedly voluntarily pay unreasonable bills, fearing that if they do not pay, they will turn to collectors and their credit history will deteriorate.

If any of the fido employees are reading this, I look forward to hearing from you. Otherwise, I would like to see you in court on this matter.

I am giving one star because there is no choice to pick below one star or else it would be no star or negative. very bad customer service.

I got my son (data and talk and text) and daughter (talk and text) on Fido. Month later I port my phone from other service provider to Fido that's when problem started. they send me invoice charging for incoming calls. I called the company which took hour and half.

They acknowledge by saying when system generate invoice this type of mistakes do happen. They said it will be fixed. Nothing happened for 2 months and they abruptly disconnect all our 3 phone connections. My daughter walks to bus stop to and from home.

Now suddenly she is without phone. We all know the crime rates are on incline in Toronto city. Very unsafe. Very unprofessional.

I called them today again which took 1 hour and 10 minutes on the call with account services which she acknowledge all incoming calls are free. She also acknowledge that all incoming calls are free. She said let me transfer you to my supervisor who has ability to help you in terms of fixing invoice and phone got disconnected. I have to call again.

This time again different person but acknowledge same thing earlier and told me that she will transfer me to supervisor. This time it took another 45 minutes on top of hour with her. Finally after over 1 hour and 45 minutes, supervisor came on the phone. This guys are trained to make you feel they are here to help you.

He started negotiation what should be right amount I believe I should pay. My point is if you are right than why are you negotiating in the first place. No one wants to loose hard earn money. When I told them the amount I owe them should be 3 plans times plan amount plus tax is the amount I owe them as none of the 3 plans exceed the monthly limit any given time which they acknowledge.

I spent 3 plus hours on single call and gave up. I have cell phone for 20 plus years same number. Never missed any payment any month and now suddenly all drama. Never ever again with Fido.

Anyone reading it, TRUST ME. NOT WORTH A PENNY.