Fido Reviews

hi there, i am a customer of fido and recently faced a scam/fraudulent issue from fido. this is regarding fraudulent/scam reporting.

my name is mansha and i am a fido customer. on 22 july, i received calls from this quebec number - 579400****. those agents said they are from the fido retention department and, being a customer, they want to give me a discount on my new phone (iphone 17 or samsung galaxy s26 ultra) and a new plan ($32.12 for the next 2 years). they said since i have been a bit overcharged, i will be getting a gift card as well.

they said i have to book the phone through my app. i said that the plan which they are asking me to book was really costly; they said they will reduce the price to $32.12 in the system when the phone arrives, and they will give me a discount. they also gave me their names and employee id for reference. the names were harry, steve, and the manager was david.

i was instructed, so i booked the phone. it arrived on 29th july through fedex, and in my app, it shows that i received it. when i received my phone, these fido people called me and said that it is showing in their system that i received the wrong phone; it was for someone named mike in edmonton. they requested me to go to a nearby ups store and deliver it to the right customer.

they sent me an email of that edmonton address, and i printed out the address and pasted it, and the phone was gone. but when i asked and called these people that i need my phone - samsung galaxy s26 ultra, they said that they would be giving me a tracking id on 31st july as they would be delivering the phone to my building around 12 pm and asked me to wait patiently. i did, but when i didn't receive any email, tracking id, or call, i called them back around 1 pm. they asked me to book the phone from my app, and this time they said i should book apple iphone 17, but they would deliver to me samsung galaxy s26 ultra with a gift card of $320.

(i have emails as proof) this was the second time they were asking me to book the phone from my app. i denied, so they stopped answering my calls. i am frustrated; on my app, it is showing that i will be charged a much higher price (for the phone which is not even mine). please, i would request the company to remove that plan from my account.

i have been bluffed; i am not using that phone or the services for which i am being charged. i have all the proof and evidence (each and every email and phone number by which i was contacted and misguided!). i have been trying to complain and explain the incident to various fido customer service specialists, but they mostly ignore my concerns or say that i have to pay the amount. they gave me the number of the fraud department as well, and i have contacted and reported to toronto police as well.

please help me; please remove/stop the services. i don't have the phone with me! when i went to one of my friend's places on 4th august, he received the same kind of fraud call on his phone from a different person from a different number. i have video proof!

please contact me asap. my number will be mentioned in the report.

Fido scam

Hi there, I am a customer of Fido and recently faced a scam/fraudulent issue from Fido. This is regarding fraudulent/scam reporting.

My name is Mansha and I am a Fido customer. On 22 July, I received calls from this Quebec number - 579400****. Those agents said they are from the Fido retention department and, being a customer, they want to give me a discount on my new phone (iPhone 17 or Samsung Galaxy S26 Ultra) and a new plan ($32.12 for the next 2 years). They said since I have been a bit overcharged, I will be getting a gift card as well.

They said I have to book the phone through my app. I said that the plan which they are asking me to book was really costly; they said they will reduce the price to $32.12 in the system when the phone arrives, and they will give me a discount. They also gave me their names and employee ID for reference. The names were Harry, Steve, and the manager was David.

I was instructed, so I booked the phone. It arrived on 29th July through FedEx, and in my app, it shows that I received it. When I received my phone, these Fido people called me and said that it is showing in their system that I received the wrong phone; it was for someone named Mike in Edmonton. They requested me to go to a nearby UPS store and deliver it to the right customer.

They sent me an email of that Edmonton address, and I printed out the address and pasted it, and the phone was gone. But when I asked and called these people that I need my phone - Samsung Galaxy S26 Ultra, they said that they would be giving me a tracking ID on 31st July as they would be delivering the phone to my building around 12 PM and asked me to wait patiently. I did, but when I didn't receive any email, tracking ID, or call, I called them back around 1 PM. They asked me to book the phone from my app, and this time they said I should book Apple iPhone 17, but they would deliver to me Samsung Galaxy S26 Ultra with a gift card of $320.

(I have emails as proof.) This was the second time they were asking me to book the phone from my app. I denied, so they stopped answering my calls. I am frustrated; on my app, it is showing that I will be charged a much higher price (for the phone which is not even mine). Please, I would request the company to remove that plan from my account.

I have been bluffed; I am not using that phone or the services for which I am being charged. I have all the proof and evidence (each and every email and phone number by which I was contacted and misguided!). I have been trying to complain and explain the incident to various Fido customer service specialists, but they mostly ignore my concerns or say that I have to pay the amount. They gave me the number of the fraud department as well, and I have contacted and reported to Toronto police as well.

Please help me; please remove/stop the services. I don't have the phone with me! When I went to one of my friend's places on 4th August, he received the same kind of fraud call on his phone from a different person from a different number. I have video proof!

Please contact me ASAP. My number will be mentioned in the report.

Hi, I hope you are doing well today, I am jasvinder kaur ,I want to tell you something which is happening with me from few days, I received the call from your department regarding my fido discount and free parcel which was apple watch and after this process I received the wrong parcel at my previous address that was in Cambridge now I am in Niagara falls and the parcel I received that was iPhone which is belongs to other customer so your employee called me again and again for returning the parcel in Canada post,I am student , I have to attend my lectures and doing assignments as well ,when I have some free time,that day I am going in Cambridge for returning the parcel this very stressful for me to booking the ride and so on and the biggest issue is my bill's amount that was $109.72 ,why I should pay this amount it's regarding my device activation but I don't purchase or activate any kind of device so why you send this email to me? I don't understand, I think this bill is added by mistake and it is belongs to that person who was ordering the iPhone which was you guys are delivered at my address by mistake, please help me to getting out from this , I am very disappointed.

The payment is already due on 18 June.

I don't pay this bill. Also I don't receive any parcel which is belongs to me at my new address,it's a humble request help me ,it's not my mistake.

FIDO scammed me out of over $100 with a misleading $25 loyalty plan.
Our family had been a FIDO customer for years, paying honestly for multiple family lines. Their representative called me three times, offering to switch my husbands line from Virgins $30 plan to a $25 plan with FIDO.

I finally agreed. That was a BIG MISTAKE.
Never trust FIDO if you want to live happily ever after.
My husband was on a business trip and couldnt activate his line right away. When he returned and checked our bill, he discovered that our supposed additional +$25 plan had turned into a $213 bill.
How?
FIDO slapped on a $75 setup fee, and their so-called $25 plan was actually a $35 plan with a $10 credit for 10 monthsa crucial detail their representative conveniently forgot to mention. If FIDO had been upfront about all the costs, I would have never agreed to this so-called loyalty offer.
It took over four hours and three different reps to figure out that the extra $107 charge for a service we didnt want would never be refundedsimply because of FIDOs policies and so-called customer care.
Its also worth mentioning that the heavy accents of the first two Tier 1 reps made communication even more difficult, requiring extra time, effort, and patienceonly for an even worse outcome.

The first rep claimed she had canceled the order to add the line and that we would receive a credit on the next bill. Instead, she completely canceled my husbands line from our account.
In the end, a Tier 2 rep, Kathy (internal ID: i237792****), did absolutely nothing to resolve the issue or even attempt to salvage FIDOs reputation.

Her pathetically robotic responsesI understand and We follow the policiesmeant nothing. She made no effort to acknowledge FIDOs misinformation, help a frustrated customer, or refund the money we paid for a service we neither wanted nor used.
Basically, FIDOs policies is a customer-proof armor allowing them to steal money from customers.
I sincerely hope that each and every FIDO/ROGERS employee experiences the same quality of service and money theft at every point of sales or service that we just did.
FIDO steals.

Re: Re: Breach of agreement for A/C 50137****
Hello,
I refer to the phone plan sold to me by one of your agent /staff (Mr Solomon) on Jan 24, 2024. Interaction # 121******** and recorded conversation is here reference.

My wife and I rejoined fido on Jan 27 having ported out of Telus. The deal was for 2 lines 403xxxxx228 and 587xxxxx69. Breakdown for each line is $44/line with 10+20GB plus -$5 (for auto-pay, which has been set up) and another -$5 for 24 months. 2 months into the deal, the data agreed on is yet to reflect in my app.

I have since corresponded with your staffs-Solomon, Ryan, Dan, and as of today, Loren all through Jan, Feb and Mar, most recently today. All of the former 3 staffs acknowledged the deal and sent tickets for FIDO to rectify this except for Loren who claims that the deal was invalid. (See correspondence below). Technically we have paid for the phone plans (Jan/March) even though you Fido has failed to keep the side of your bargain.

I want to understand this, Is Loren saying that FIDO deliberately made an invalid offer to me to entice us out of Telus? If yes, that, in all honesty and decency, is fraudulent and despicable to say the least. I am still racking my brain to understand this unprofessional behaviour. What this means is that FIDO entices people from other Telco, and as soon as they port, FIDO invents stories not to honour its side of the deal.

I will rather port our numbers out from Fido than patronize and promote insincerity and dubiousness. This is really a shame! If your staff/agent made the mistake, why dont you hold them accountable? Why make a well-meaning client bear the error?

So, because you failed your side of the deal, I want a refund of the monies paid to FIDO as of today for billing a service that was not fully honoured and delivered. Nothing else will suffice.

Either a full refund or FIDO respects what was agreed. The conversation was recorded and can be referenced.
Thanks,
Aloysius Mel Iguegbe