Fido

I have been a Fido customer for approximately 20 years. I upgraded my phone and plan the other day and received confirmation emails for both.

I then received an email several hours later saying my plan had been changed back to the plan I had been using previously. I checked my account and saw that it was suspended. After 4 hours on the phone with customer service, I was finally informed that the transaction was flagged as fraud for some reason and cancelled and that I would have to go back online and place it again. I did so and saw that now the price of the device was over double the price as the promotion had ended.

Spent another 2 hours on the phone with customer service trying to get the deal I had locked in days before, however they told me I was out of luck even after informing them that if that was the case I would have to take my business elsewhere. Pretty crazy to be so loyal and then get treated with such blatant disregard, I work in customer service myself and this would never fly in my industry.

I ran into the following problem with fido. If Fido is reading these comments, here is my mobile account 50103****.

On Boxing Day, hearing from everyone I know that this is the day of the year when you can get good discounts and offers from expensive Canadian mobile operators, I decided to get a good mobile plan. Registered with fido in Champlain at the mall in Moncton. The agent said the plan was $29 a month, I agreed. The employee gave me to sign only the last pages as if it were a contract, I did not see or read the contract until she connected me to the operator.

Then I saw a contract on which the price was not 29, but 39, the discount was supposed to be 5 dollars for connecting automatic payment for two years and another 5 dollars for 10 months. There was a mistake in my last name. The agent refused to print out the contract with the correct last name. I am already silent that I waited an hour to talk to the agent, the agent was annoyed, in principle, you can understand when there are long queues, everyone wants something, they are in a hurry and everything is done as quickly as possible.

The question is not about the agent, but about fido fraud. Actually, when I connected my credit card for automatic withdrawal, the discount that was supposed to be valid for 10 months was withdrawn, but it was withdrawn in three days. A clear violation of the terms of the contract by the mobile operator himself. Despite the fact that no one told me that there are any conditions, I expect to pay $29 per month.

Violation of the contract by fido was the reason for switching to another operator. However, after my switch via email, I received a letter stating that I have to pay Fido more than $100, including $60 for the agent who connected Fido to me. I was not informed about this at all when connected. Although in the application itself on the phone, the amount I owe them for three days of use is $70.08.

I can't check what's included here because the account has been canceled.

When I tried to explain this to the fido agent through their chat on the website and when I asked to adjust the amount that I have to pay for 3 days of use, I did not receive any adequate answer, I ask about one thing, and the agent paraphrases and answers about another.

Still haven't received an answer. I consider such activity as deception, fraud, use of holidays to attract customers to supposedly favorable terms, which are then not fulfilled and the customer is charged an unreasonable and unspecified amount. Fido takes advantage of the situation by forcing customers to allegedly voluntarily pay unreasonable bills, fearing that if they do not pay, they will turn to collectors and their credit history will deteriorate.

If any of the fido employees are reading this, I look forward to hearing from you. Otherwise, I would like to see you in court on this matter.

FIDO Refused to cancel and stop payments on my Mom's phone after she died despite our trying in store, over several phone calls - until I got executorship from the courts which took 8 months. They refused to stop billing and charging the phone even though it just sat in a drawer.

When I got executorship they said they'd only talk to me and handle it then. When I finally did they REFUSED to refund the 8 months of charges for a phone of a deceased person that was unused and sitting in a drawer. They irony - on one of the many phone calls where I was on hold or transferred to several people all saying the same thing they again asked for more account info which I could only get by opening her phone and finding it in her fido email. Because I opened the phone to look for it that was "usage" and for that I lost the entire 8 months - they refused to refund it as there was evidence of it being used (for them).

Garbage.

This is how they act when you die. They will keep bleeding you until they can't any longer then treat your family like trash.